My account is blocked due to suspicious activity. How do I get it back?

If your Meria account is blocked due to suspicious activity, please contact us via the Unblock my account form.

We will ask you to confirm your identity by taking a selfie of yourself holding your ID card and a blank document that reads, in handwriting: "For Meria, today's date, full name, signature", as in the image below.

We will then ask you to confirm your contact details (e-mail address and phone number), so that we can update them on your Meria account. Please make sure that these have not been compromised. Once your account has been unlocked, you will be asked to create a new password. To do so, select "Forgot password" when logging in.

Once access has been re-established, we highly recommend that you activate double authentication.

We do not exclude the possibility of conducting additional checks if there is any suspicion.