I cannot withdraw my tokens. What should I do?

Is the "withdraw" button grayed out on your account?

The balance available is not sufficient to withdraw your cryptocurrencies. A minimum withdrawal limit applies to each asset, which are listed in the fee policy under the Deposit and Withdrawal Conditions section.

Is an error message displayed?

The verification level of your account may be insufficient if you have exceeded the limits of standard KYC, and advanced KYC may be necessary.